At Amy.com, we value your feedback and are committed to addressing any concerns or complaints promptly, fairly, and respectfully. Your experience with our website, content, events, or services is important to us, and we strive to continuously improve.
How to Submit a Complaint
If you have a complaint related to:
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Website content or accessibility
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Events or speaking engagements
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Book orders or related services
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Interactions with our team
Include your name, contact information, and any relevant details or documentation to help us understand and resolve the issue.
What to Expect
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Acknowledgment: We will acknowledge receipt of your complaint within 3 business days.
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Investigation: Your complaint will be reviewed thoroughly and confidentially.
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Response: We aim to provide a clear response or resolution within 15 business days.
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Escalation: If you are not satisfied with the outcome, you may request that your complaint be escalated to senior management for further review.
Confidentiality
All complaints will be handled with strict confidentiality and only shared with staff members directly involved in resolving the issue.
No Retaliation
We respect and encourage open communication. You will not face any form of retaliation or discrimination for raising a complaint in good faith.
Continuous Improvement
Complaints help us identify areas for improvement. We appreciate your trust in sharing your concerns and are committed to learning from every experience.